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FAQs

How do I find out more about Buddy and Bear?
We love Instagram! You can follow our happy story there, or on Facebook and Twitter by clicking the icons below. Alternatively, stay tuned for VIP deals and giveaways by signing up to our newsletter (we promise not to spam).

Can I become a Buddy and Bear stockist?
We enjoy talking to retailers all over the world. Please say hi here for trade info. 

How much is shipping?
Shipping is calculated at the check-out but goes like this:

UK
Standard shipping (Royal Mail 24 ) - £3.50
Tracked shipping (Interlink) - £8
Free standard shipping for orders over £50

Europe (inc. Switzerland & Norway)
£15 (Tracked)

Rest of the World
£20 (Tracked) 

How long will my order take to arrive?

All UK orders placed before 1pm Monday-Friday, will be dispatched the same day (whoop!). 

If you require a speedier, tracked service, please select this at check out. We cannot be responsible for missing packages sent on our standard Royal Mail 24 service. Sadly, this does occasionally happen :(

International orders vary and holiday periods might be slightly slower. For further information, or if you need something in a hurry, please contact us here

Do you ship internationally?
We sure do. However, please remember that we are not responsible for any customs or tax charges that may be applicable in your country. It might be best to check these out before you order.

Do you accept returns/offer refunds?
We offer refunds and exchanges within 30 calendar days of purchase on all items. Please send us a message here, so that we can advise. 

To be eligible for an exchange/refund, your item must be returned to us unused and unopened, in the same condition that you received it. You will be responsible for the costs incurred in returning your item and all shipping costs are non-refundable (unless the item was faulty or incorrect when dispatched by us, in which case we sincerely apologise).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are posting an item over £20, you should consider using a trackable shipping service. Sadly, we can’t guarantee that we will receive your returned item.

My item hasn't arrived. What shall I do?
Oh no! First of all, please triple check that you entered your address correctly. You can find it in your order confirmation email. Secondly, please check with that you haven't received a card from the postal service or courier. Failing that, we like to ask the neighbours or local sorting office to see if it's hiding there. If after all of that, there's still no luck, please let us know here and we'll do our best to help.

My item arrived damaged. What shall I do?
We take our packaging very seriously so that our product arrives to you in perfect condition. Occasionally, accidents happen though and if your item has been damaged in transit, please let us know here so that we can help.

I think we'd get on. Shall we collaborate?
We love new projects! Yes, get in touch here :)